Shipping policy

Glint Hair Collection Shipping Policy

1. Order Processing Times

• All orders are processed within 1 to 3 business days.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

• We offer reliable door-to-door courier shipping across South Africa.
• Estimated delivery time: Once dispatched, delivery typically takes 2 to 5 business days depending on your location.
• Shipping charges for your order will be calculated and displayed clearly at checkout.

3. Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
• The tracking number will become active within 24 hours.

4. Customs, Duties, and Taxes

• Glint Hair Collection is not responsible for any customs and taxes applied to your local order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

• If you receive your order damaged, please contact us immediately at glinthaircollection@gmail.com with photos of the damaged packaging so we can check it with our courier partner. Please save all packaging materials and damaged goods before filing a claim.